Callcenter 4.0 - Wie verändern Spracherkennung, Künstliche Intelligenz und Robotic Process Automation die bisherigen Geschäftsmodelle von Callcentern.
Anastasia KharchenkoTim KleinschmidtJürgen KarlaPublished in: HMD Prax. Wirtsch. (2018)
Keyphrases
- process automation
- software evolution
- robotic systems
- service oriented architecture
- real time
- mobile robot
- object manipulation
- tactile sensing
- manipulation tasks
- information systems
- user interface
- robotic arm
- robotic manipulator
- hand eye
- source code
- object oriented
- xml documents
- software maintenance
- workflow management systems
- knowledge base
- data mining
- neural network