Predicting Customer Goals in Financial Institution Services: A Data-Driven LSTM Approach.
Andrew EstornellStylianos Loukas VasileiouWilliam YeohDaniel BorrajoRui SilvaPublished in: CoRR (2024)
Keyphrases
- data driven
- customer service
- service providers
- customer data
- web services
- service oriented
- banking industry
- service requirements
- potential customers
- recurrent neural networks
- context aware
- customer behavior
- customer support
- customer satisfaction
- service composition
- market segments
- customer requirements
- decision making
- service quality
- ubiquitous computing
- higher education
- electronic commerce
- neural network
- mobile services
- service discovery
- call center
- agent technology
- financial services
- marketing campaigns
- feed forward
- user goals
- end users
- information technology