Percepção dos Clientes sobre a Qualidade do Serviço de Provedores Formalmente Avaliados nos Modelos CMM®/CMMI®.
Rodrigo Pinheiro dos SantosKáthia Marçal de OliveiraWander Pereira da SilvaPublished in: SBQS (2007)
Keyphrases
- software process
- process improvement
- iso iec
- capability maturity model
- software development
- process model
- knowledge management
- denial of service
- business process
- software process improvement
- root cause
- software engineering
- ddos attacks
- dos attacks
- risk management
- product quality
- decision support system
- software quality
- quality assurance
- software projects
- software architecture
- cost estimation