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The process map as an instrument to standardize processes: design and application at a financial service provider.
Bernd Heinrich
Matthias Henneberger
Susanne Leist
Gregor Zellner
Published in:
Inf. Syst. E Bus. Manag. (2009)
Keyphrases
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service providers
design process
process model
cloud computing
design processes
incident management
data mining
decision support
information sharing