Explainable Ensemble Learning and Trustworthy Open AI for Customer Engagement Prediction in Retail Banking.
Sudi MurindanyiMargaret NagwovumaBarbara NansambaGgaliwango MarvinPublished in: IC3 (2023)
Keyphrases
- retail banking
- ensemble learning
- customer churn
- churn prediction
- random forest
- ensemble classifier
- ensemble methods
- prediction accuracy
- prediction model
- generalization ability
- expert systems
- base classifiers
- machine learning
- commercial banks
- benchmark datasets
- concept drift
- feature selection
- data mining
- feature set
- support vector machine
- customer data
- decision trees