Customer citizenship behavior on social networking sites: The role of relationship quality, identification, and service attributes.
Shih-Hao WuStephen Chi-Tsun HuangChing-Yi Daphne TsaiPei-Yi LinPublished in: Internet Res. (2017)
Keyphrases
- social networking sites
- service quality
- customer satisfaction
- social networking
- customer service
- social media
- young adults
- call center
- electronic commerce
- customer behavior
- online social networks
- attribute values
- service requirements
- social recommendation
- internet users
- end users
- service times
- social activities
- web services
- steady state
- social relationships
- behavior patterns