BPM motivations framework for digital challenges: lessons learned from customer use cases.

Renata Gabryelczyk Aneta Biernikowicz Janice C. Sipior

Published in: KES (2020)

Keyphrases

lessons learned
case study
future directions
main contribution
grounded theory
neural network
conceptual framework
design science
information retrieval
lightweight
test cases
theoretical framework
process model
customer satisfaction
participatory design