Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service.
Ramah Al BalawiYuheng HuLiangfei QiuPublished in: HICSS (2023)
Keyphrases
- customer service
- social media
- cursive handwriting
- handwritten words
- frequency counts
- text input
- inventory control
- customer satisfaction
- customer behavior
- n gram
- social networks
- writing styles
- customer support
- co occurrence
- user generated content
- printed documents
- governmental organizations
- document images
- writer independent
- handwriting recognition
- word recognition
- optical character recognition
- query processing
- multi agent systems