Ramah Al Balawi

Publication Activity (10 Years)

Years Active: 2020-2024
Publications (10 Years): 4

Top Topics

Customer Service

Customer Relationship Management

Top Venues

Inf. Syst. Res.

Publications

Ecem Basak, Ramah Al Balawi, Ali Tafti
Collaborating Beyond Borders: The Role of Social Ties in International Eco-Innovation Partnerships. HICSS (2024)
Ramah Al Balawi, Yuheng Hu, Liangfei Qiu
Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry. Inf. Syst. Res. 34 (2) (2023)
Ramah Al Balawi, Yuheng Hu, Liangfei Qiu
Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service. HICSS (2023)
Ramah Al Balawi, Ecem Basak, Ali Tafti, Mary Beth Watson-Manheim
Ride-Sharing Services and Environmental Sustainability: An Empirical Investigation of UberX Entry and Gas Emissions. AMCIS (2020)