Exploring the role of a government authority in managing transformation in service re-engineering - Experiences from Dubai police.
Marwan ElnaghiSarmad AlshawiMuhammad Mustafa KamalVishanth WeerakkodyZahir IraniPublished in: Gov. Inf. Q. (2019)
Keyphrases
- service delivery
- online services
- service providers
- engineering design
- service management
- public services
- mission critical
- web services
- e government
- software engineering
- information technology
- public safety
- united states
- information sharing
- artificial intelligence
- case study
- engineering problems
- engineering students
- criminal justice
- customer service
- service quality
- digital government
- computer science
- engineering education
- electronic government
- service discovery
- law enforcement
- information services
- steady state