Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains.
Forrest V. Morgeson IIIPublished in: Electron. Gov. an Int. J. (2011)
Keyphrases
- e government
- service quality
- website
- customer satisfaction
- public sector
- electronic government
- service providers
- government services
- user satisfaction
- developing countries
- online shopping
- digital government
- public administration
- electronic commerce
- service delivery
- competitive advantage
- real world
- quality of service
- customer loyalty
- job satisfaction
- technology acceptance
- government organizations
- federal government
- government agencies
- knowledge management
- web content
- information systems
- national level
- information sharing
- government websites
- online services
- web services
- potential customers
- data mining