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A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center.

Siqiao LiGer KooleOualid Jouini
Published in: WSC (2019)
Keyphrases
  • multi channel
  • data broadcast
  • anti aliasing
  • multi agent systems
  • single channel
  • scheduling problem
  • multiagent systems
  • multi agent
  • resource allocation
  • mobile environments
  • channel assignment