Probabilistic trainable segmenter for call center audio using multiple features.
Nina ZinovievaXiaodan ZhuangPat PetersonJoe AlwanRohit PrasadPublished in: INTERSPEECH (2013)
Keyphrases
- multiple features
- call center
- visual information
- data fusion
- feature set
- service level
- multimedia
- probabilistic model
- service quality
- feature space
- arrival rate
- incremental learning
- metric learning
- relevance feedback
- agent technology
- bayesian networks
- feature vectors
- multiple views
- visual features
- multiple instance learning
- image retrieval
- queue length
- electronic commerce
- low level features
- information systems
- markov chain
- supervised learning
- multi class
- e learning