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A multi-site field study of crowdsourced contextual help: usage and perspectives of end users and software teams.
Parmit K. Chilana
Amy J. Ko
Jacob O. Wobbrock
Tovi Grossman
Published in:
CHI (2013)
Keyphrases
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end users
user acceptance
user interface
multi site
web applications
application development
software development
user experience
data mining
database systems
query processing
source code
computer systems
service providers