Reports, requests, and recipient design: The management of patron queries in online reference chats.

Terrence W. Epperson Alan Zemel

Published in: J. Assoc. Inf. Sci. Technol. (2008)

Keyphrases

real time
information systems
website
case study
query language
management system
complex queries
engineering design
information management
online learning
data sources
email
database
data management
design process
web search engines
query processing
relational databases
query formulation
user requests