Imputing sentiment intensity for SaaS service quality aspects using T-nearest neighbors with correlation-weighted Euclidean distance.
Muhammad RazaFarookh Khadeer HussainOmar Khadeer HussainZia ur RehmanMing ZhaoPublished in: Knowl. Inf. Syst. (2021)
Keyphrases
- euclidean distance
- service quality
- nearest neighbor
- incident management
- data points
- high dimensional spaces
- distance function
- service providers
- customer satisfaction
- distance measure
- distance metric
- similarity measure
- electronic commerce
- dimensionality reduction
- cloud computing
- user satisfaction
- k nearest neighbor
- mahalanobis distance
- information quality
- quality of service
- knn
- information systems
- feature vectors
- missing values
- high dimensional
- low dimensional
- manhattan distance
- nearest neighbor search
- data sets
- hyperplane
- decision trees
- situation awareness
- cosine distance
- real time
- weighted graph
- dynamic time warping
- end users
- training set
- fuzzy c means
- metric space
- internet shopping