Using Fuzzy AHP to manage Intellectual Capital assets: An application to the ICT service industry.
Armando CalabreseRoberta CostaTamara MenichiniPublished in: Expert Syst. Appl. (2013)
Keyphrases
- intellectual capital
- human capital
- case study
- technological innovation
- organizational learning
- service providers
- telecommunications industry
- information and communication technologies
- academic community
- social capital
- knowledge management
- web services
- competitive advantage
- information technology
- financial markets
- information and communications technology
- competitive market
- puts forward
- south africa
- real world
- service quality
- artificial intelligence
- genetic algorithm