Fuzzy Prediction of Insolvent Customers in Mobile Telecommunication.
Walid El MoudaniGrace ZaarourFélix Mora-CaminoPublished in: Int. J. Strateg. Inf. Technol. Appl. (2014)
Keyphrases
- prediction accuracy
- customer churn
- mobile communication
- prediction model
- churn prediction
- fuzzy logic
- fuzzy sets
- mobile devices
- fuzzy clustering
- mobile applications
- membership functions
- prediction algorithm
- mobile phone
- mobile users
- prediction error
- fuzzy neural network
- website
- fuzzy rules
- customer service
- mobile technologies
- fuzzy set theory
- group decision making
- customer behavior
- data mining
- customer satisfaction
- fuzzy systems
- neural network
- electronic commerce
- service providers
- context aware
- rough sets