The SESMU project: integrated customer management for multimedia service.
Luis A. de la FuenteJ. GallegoP. LamasPublished in: MMNS (1997)
Keyphrases
- multimedia
- configuration management
- service platform
- customer service
- project management
- management system
- public services
- customer relationship management
- customer satisfaction
- construction project
- service management
- customer support
- distributed object oriented
- grid infrastructure
- call center
- current status
- service delivery
- multimedia data
- enterprise systems
- service times
- content delivery
- service quality
- service provisioning
- network management
- case study
- systems development
- management tools
- quality function deployment
- project managers
- service discovery
- metadata
- electronic commerce
- web environment
- information systems
- web services
- point of sale
- learning environment
- information technology
- customer requirements
- steady state
- service oriented
- multimedia databases
- marketing strategies
- seamless integration
- cultural heritage
- data management
- multimedia communication
- information management
- digital libraries
- virtual organisations
- product information