Perception and expectation gaps of information systems provider skills: the impact on user satisfaction.
Debbie B. TeschRuth MillerJames J. JiangGary KleinPublished in: Inf. Syst. J. (2005)
Keyphrases
- user satisfaction
- information systems
- service quality
- information quality
- customer satisfaction
- perceived usefulness
- structural equation modeling
- information technology
- perceived quality
- quality attributes
- objective measures
- user perceptions
- factors influencing
- knowledge management
- databases
- web search
- systems analysts
- technology acceptance