An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India.
George IssacChandrasekharan RajendranR. N. AnantharamanPublished in: Softw. Qual. J. (2006)
Keyphrases
- quality management
- software industry
- software projects
- software development
- data quality
- systems development
- software engineering
- water quality
- quality assessment
- fuzzy theory
- project management
- service quality
- software developers
- software quality
- human factors
- customer satisfaction
- e learning
- electronic commerce
- source code
- quality improvement
- information systems
- quality control
- software systems
- information technology
- development process
- literature review
- open source
- machine learning