Business service identification and modelling with context support.
Espen MoellerArne J. BerrePublished in: EDOCW (2009)
Keyphrases
- service management
- mission critical
- service delivery
- real world
- data mining
- contextual information
- computing environments
- customer service
- ubiquitous environment
- service oriented
- business process
- decision support
- knowledge management
- telecommunications industry
- information systems
- business processes
- business models
- business applications
- context aware
- context awareness
- learning contexts
- context aware services
- service provision
- executive information systems
- activity monitoring
- customer support
- online services
- virtual enterprise
- business rules
- service oriented architecture
- end users
- case study