Keyphrases
- information technology
- technological innovation
- innovation diffusion
- technological change
- innovative ideas
- knowledge management
- information systems
- human capital
- network effects
- service discovery
- manufacturing systems
- service oriented
- strategic decisions
- service providers
- web services
- manufacturing processes
- resource based view
- technological innovations
- smarter planet
- business innovation
- public services
- social influence
- case study
- south africa
- customer service
- manufacturing companies
- government agencies
- quality control
- service oriented architecture
- service composition
- information services
- e government
- end users