An example of formal usability inspections in practice at Hewlett-Packard company.

Published in: CHI 95 Conference Companion (1995)

Keyphrases

website
hewlett packard
case study
database
real world
real time
defect detection
customer service
formal specification
user experience
multi agent systems
knowledge representation
experimental design
information systems
learning algorithm
mathematical theory
usability testing
usability problems
neural network