Capacity Management in Rental Businesses with Two Customer Bases.
Sergei V. SavinMorris A. CohenNoah GansZiv KatalanPublished in: Oper. Res. (2005)
Keyphrases
- electronic commerce
- customer retention
- revenue management
- customer relationship management
- management system
- information management
- business world
- limited capacity
- decision making
- network management
- business managers
- customer data
- customer satisfaction
- information systems
- customer behavior
- customer service
- pricing model
- knowledge management
- call center
- decision support
- business analytics
- data management
- life cycle
- business transactions
- customer churn
- customer base