Role of IT capacity in customer churn for electronic retailers in oligopoly market using game theory approach.
Maryam EsmaeiliSahar VatankhahPublished in: Int. J. Bus. Inf. Syst. (2024)
Keyphrases
- game theory
- nash equilibrium
- customer churn
- electronic markets
- financial crisis
- customer retention
- game theoretic
- cooperative
- customer base
- resource allocation
- mechanism design
- customer relationship management
- fictitious play
- statistical physics
- multi agent systems
- churn prediction
- nash equilibria
- cooperative game theory
- electronic commerce
- supply chain
- prediction model
- solution concepts
- data mining
- machine learning