Prediction of Customer Churn Behavior in the Telecommunication Industry Using Machine Learning Models.
Victor ChangKarl HallQianwen XuFolakemi AmaoMeghana Ashok GanatraVladlena BensonPublished in: Algorithms (2024)
Keyphrases
- customer churn
- machine learning models
- prediction model
- churn prediction
- predictive model
- spam filtering
- regression model
- customer relationship management
- machine learning approaches
- random forest
- machine learning algorithms
- neural network
- rule induction
- prediction accuracy
- credit risk
- data mining
- learning models
- knowledge discovery
- feature selection
- semi supervised learning
- support vector machine
- behavior patterns
- machine learning