Measuring Engagement Through Remote Interactions of Customers: Introducing METRIC.

Jinan Y. Azem Joni Salminen Soon-Gyo Jung Bernard J. Jansen

Published in: ISNCC (2023)

Keyphrases

collaborative interactions
real time
learning environment
evaluation metrics
metric space
remote access
data sets
distance measure
quality metrics
customer satisfaction
customer service
mobile devices
social interaction
distance metric
marketing strategies
potential customers