Predicting Customer Churn in the Telecommunication Industry by Analyzing Phone Call Transcripts with Convolutional Neural Networks.
Junmei ZhongWilliam LiPublished in: ICIAI (2019)
Keyphrases
- customer churn
- convolutional neural networks
- churn prediction
- prediction model
- customer relationship management
- customer base
- data mining technology
- eye tracking data
- convolutional network
- case study
- customer segmentation
- data mining
- neural network
- decision rules
- regression model
- supply chain
- credit risk
- information systems
- machine learning