Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality.
Ahmad Samed Al-AdwanMaher Ahmad Al-HoraniPublished in: Inf. (2019)
Keyphrases
- service quality
- customer satisfaction
- customer loyalty
- electronic commerce
- call center
- internet shopping
- customer requirements
- online shopping
- service providers
- user satisfaction
- competitive advantage
- customer service
- online learning
- competitive environment
- customer support
- marketing strategies
- information quality
- database
- quality of service
- real time
- information technology
- expert systems
- information systems