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The Multicriteria Model Support to Decision in the Evaluation of Service Quality in Customer Service.

Tatyana Belém de Oliveira BarretoPlácido Rogério PinheiroCarolina Ferreira Gomes Silva
Published in: CSOS (1) (2018)
Keyphrases
  • service quality
  • customer service
  • customer satisfaction
  • real time
  • expert systems
  • electronic commerce
  • influence diagrams