Login / Signup
eService Customer Retention: The Roles of Negative Affectivity and Perceived Switching Costs.
Sophea Chea
Margaret Meiling Luo
Published in:
AMCIS (2005)
Keyphrases
</>
switching costs
customer retention
customer service
customer satisfaction
prior studies
user satisfaction
service quality
individual level
inventory control
online services
network effects
information systems
customer relationship management
customer churn