Login / Signup
Empirical Study on Multi-Channel Service Quality and Customer Loyalty of Retailers.
Yong-zhi Qi
Published in:
J. Electron. Commer. Organ. (2014)
Keyphrases
</>
multi channel
empirical studies
service quality
customer loyalty
customer satisfaction
service providers
electronic commerce
supply chain
single channel
information systems
quality of service
user satisfaction
call center
competitive advantage
empirical analysis
information quality
web pages