Listening To Silences In Contact Center Conversations Using Textual Cues.

Digvijay Ingle Ayush Kumar Jithendra Vepa

Published in: INTERSPEECH (2023)

Keyphrases

multimedia
natural language
visual cues
human generated
content analysis
real time
high level
keywords
synthesized speech
chat conversations
appearance cues
multi party
textual data
visual content
decision trees
metadata
neural network