A Review on Machine Learning-Based Customer Churn Prediction in the Telecom Industry.
Sawsan BarhamNowfal AweisiAla' F. KhalifehPublished in: CoDIT (2023)
Keyphrases
- customer churn
- churn prediction
- prediction model
- machine learning
- data mining
- customer base
- rule induction
- credit risk
- random forest
- customer relationship management
- natural language processing
- data mining technology
- information extraction
- decision trees
- knowledge discovery in databases
- case study
- machine learning methods
- regression model
- prediction accuracy
- eye tracking data
- knowledge discovery
- real world
- inductive logic programming
- eye tracking
- text mining
- search engine