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An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service.
Hongbin Yan
Xiang-Sheng Meng
Tieju Ma
Van-Nam Huynh
Published in:
IISE Trans. (2019)
Keyphrases
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service providers
web services
management system
loosely coupled
service oriented
mobile services
service discovery
service composition
customer service
database
information services
service quality
conceptual design
special case
call center
service delivery
decision making