Xiang-Sheng Meng

Publication Activity (10 Years)

Years Active: 2019-2019
Publications (10 Years): 1

Top Topics

Customer Service

Service Delivery

Loosely Coupled

Top Venues

Publications

Hongbin Yan, Xiang-Sheng Meng, Tieju Ma, Van-Nam Huynh
An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service. IISE Trans. 51 (11) (2019)