"Please Connect Me to a Specialist": Scrutinising 'Recipient Design' in Interaction with an Artificial Conversational Agent.
Iuliia AvgustisAleksandr ShirokovNetta IivariPublished in: INTERACT (4) (2021)
Keyphrases
- conversational agent
- case study
- human communication
- interaction design
- human computer interaction
- conceptual framework
- design decisions
- design tools
- engineering design
- conversational agents
- artificial systems
- product design
- design space
- database
- computer aided
- building blocks
- knowledge based systems
- user interface
- machine learning
- databases