Collective Intelligence for Enhanced Quality Management of IT Services.
Maja VukovicArjun NatarajanPublished in: ICSOC (2012)
Keyphrases
- collective intelligence
- quality management
- service quality
- data quality
- swarm intelligence
- computational collective intelligence
- fuzzy theory
- service providers
- quality assessment
- web services
- human factors
- water quality
- project management
- information systems
- quality control
- systems development
- social networking
- quality improvement
- software projects
- e learning
- electronic commerce
- genetic programming
- human computer interaction
- social media
- social networks
- user satisfaction
- computational models
- data mining
- fuzzy logic
- end users
- control system
- evolutionary algorithm