A Case Study on Enterprise Transformation in a Medium-Size Japanese IT Service Provider: Business Process Change from the Ontological Perspective.
Sanetake NagayoshiPublished in: EEWC (2013)
Keyphrases
- service providers
- medium size
- business process change
- web services
- cloud computing
- end users
- cloud services
- public sector
- incident management
- service quality
- case study
- data mining services
- current practices
- robotic soccer
- service requests
- knowledge management
- business processes
- artificial intelligence
- information systems
- low cost
- data mining
- data collection
- e government