Toward Automated Support of Complaint Handling Processes: An Application in the Medical Technology Industry.
Philip HakeJana-Rebecca RehsePeter FettkePublished in: J. Data Semant. (2021)
Keyphrases
- support systems
- case study
- business environment
- workflow technology
- development processes
- cost effective
- process management
- technological advances
- technology transfer
- key technologies
- data processing
- semi automated
- high tech
- historical perspective
- economic development
- rapid development
- development process
- business processes
- decision support
- end users