The Impact of Organizational Coordination and Climate on Marketing Executives' Satisfaction with Information Systems Services.
Eldon Y. LiJames J. JiangGary KleinPublished in: J. Assoc. Inf. Syst. (2003)
Keyphrases
- information systems
- service quality
- end user computing
- competitive advantage
- relationship management
- user information satisfaction
- customer relationship management
- information quality
- management information systems
- information technology
- user satisfaction
- business managers
- customer service
- business activities
- customer satisfaction
- high tech
- long term
- business strategy
- customer support
- service providers
- financial services
- information flows
- mobile payment
- systems development
- website
- organizational learning
- decision making
- marketing strategies
- customer loyalty
- context aware
- online marketing
- knowledge management
- information systems development
- virtual organization
- service oriented
- technology acceptance
- virtual enterprise
- information sharing
- health care
- tourism industry
- data mining
- information infrastructure
- factors that influence
- consumer behavior
- multi agent
- electronic commerce