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Usability and User eXperience Evaluation of Conversational Systems: A Systematic Mapping Study.
Guilherme Corredato Guerino
Natasha Malveira Costa Valentim
Published in:
SBES (2020)
Keyphrases
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web search engines
user experience
user studies
user perceptions
user interaction
multi modal
information access
emerging technologies
expert systems
user interface
distributed systems
user behavior
retrieval systems
interface design
mobile applications
user satisfaction
artificial intelligence
web services
website