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The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits.
Jon Iden
Tom Roar Eikebrokk
Published in:
Inf. Syst. E Bus. Manag. (2015)
Keyphrases
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data sets
change management
real world
databases
neural network
information retrieval
knowledge discovery
knowledge management
intrusion detection
efficient implementation
hardware implementation
implementation issues