Improving Lost/Won Classification in CRM Systems Using Sentiment Analysis.
Doru RotoveiViorel NegruPublished in: SYNASC (2017)
Keyphrases
- sentiment analysis
- text classification
- opinion mining
- sentiment classification
- online reviews
- machine learning
- collective classification
- supervised classifiers
- supervised learning
- machine learning algorithms
- support vector machine
- decision trees
- user generated
- sentence level
- feature selection
- multi aspect
- image classification
- expert systems
- product features
- artificial intelligence
- databases