Strategic Planning for E-Commerce Systems (SPECS): Value Returns and Customer Alliance.

Ray Hackney Janice M. Burn Gurpreet Dhillon

Published in: Inf. Technol. Manag. (2003)

Keyphrases

strategic planning
electronic commerce
product catalogs
e government
call center
customer service
trust model
public transportation
customer satisfaction
service times
customer behavior
partner selection
purchase behavior
real world
fuzzy comprehensive evaluation
dow jones