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Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises.

Caroline KährMartin Steinert
Published in: Int. J. Speech Technol. (2011)
Keyphrases
  • small and medium sized enterprises
  • interactive voice response
  • electronic commerce
  • information and communication technologies
  • databases
  • metadata
  • data driven
  • multimedia
  • image analysis