Login / Signup
Customer Experience Modeling: Designing Interactions for Service Systems.
Jorge Grenha Teixeira
Lia Patrício
Nuno Jardim Nunes
Leonel Nóbrega
Published in:
INTERACT (4) (2011)
Keyphrases
</>
service systems
call center
stochastic models
web technologies
service level
queue length
real time
end users
service oriented