Exploring the Causal Relationships of KPIs in after Sales Service Systems.
Elena LegnaniSergio CavalieriPublished in: APMS (2009)
Keyphrases
- causal relationships
- service systems
- business models
- key performance indicators
- web technologies
- bayesian networks
- causal models
- service oriented
- service level
- data mining
- influence diagrams
- electronic commerce
- call center
- business processes
- arrival rate
- latent variables
- queueing model
- customer service
- case study
- business intelligence
- heavy traffic
- process oriented
- enterprise systems
- cloud computing
- microarray
- steady state
- website
- databases