Elena Legnani

Publication Activity (10 Years)

Years Active: 2007-2009
Publications (10 Years): 0

Publications

Elena Legnani, Sergio Cavalieri
Exploring the Causal Relationships of KPIs in after Sales Service Systems. APMS (2009)
Elena Legnani, Stefano Ierace, Sergio Cavalieri
Towards a Reference Model for After-Sales Service Processes. APMS (2007)